Sales of e-Cigarettes have boomed over the last couple of years, According to Analysts at Wells Fargo Securities the number of e-Cigarette sales are expected to reach $1.7 billion this year. As sales have increased, so too has the number of e Cigarette shops. With an increasingly crowded marketplace it can be difficult to know which e Cigarette shop you should use. Here you can find 4 tips to help you choose the right e Cigarette shop for your needs.
Tip # 1 – Guarantees And Warranties
One of the first things that you should look at are the guarantees and warranties that the e Cigarette shop offers. Many people confuse these two terms but they are actually quite separate concepts. A guarantee typically covers a certain period where you are able to return your electronic cigarette or starter kit for any reason. The device does not need to be malfunctioning or defective in order for you to take up the guarantee. Guarantees are generally for a short period of time, with a standard guarantee being for thirty days. Warranties cover faults and technical issues with your electronic cigarette or accessories. A warranty is typically longer than a guarantee and may last anywhere from six months up to a life time warranty.
When evaluating warranties and guarantees you need to read the fine print carefully. Firstly check what products are covered by the warranty and guarantee. Most warranties and guarantees will not cover liquid nicotine cartridges, e-Juice or disposable electronic cigarettes. These devices can not be be fixed or reused. Secondly you should check when you need to take up your guarantee and warranty by. For example if there is a thirty day guarantee does this cover from the time you send the package back or from the time it is received. Thirdly check the warranty or guarantee process. Some e Cigarette stores want you to call customer service first to receive a return code before sending back your package. Fourthly check whether the warranty or guarantee covers shipping and handling. Most electronic cigarette stores will not cover shipping and handling as part of the costs refunded so this is something you need to be aware of. Lastly consider how long the business has been in operation. Fly by night operations sometimes offer life time warranties but may go out of business making the warranty essentially useless. Look for a company with a strong track record and good customer service.
Tip #2 – Shipping And Handling
Before choosing which e Cigarette store to buy from you need to look at their shipping and handling policies. This is important because to get a fair cost comparison between stores you need to consider the consider to have the product shipped. Some electronic cigarette starter kits may at first glance appear inexpensive but are actually more costly once shipping and handling is taken into consideration.
You also need to look at the locations that the merchant ships to. Some electronic cigarette stores will ship all over the world, where as others are limited to a particular country or region. Finally check how long your package will take to arrive. Typically there will be standard and express options for shipping and so if you want your electronic cigarette in a hurry you should select the appropriate option.
Tip #3 – Customer Service
Customer service is something that many electronic cigarette customer’s overlook and then later regret. Excellent customer service can be extremely important, especially if you experience any problems with your package. It is worthwhile paying a slight premium for your electronic cigarette if the store you will be provided with better customer service. The best way to evaluate customer service is by placing an inquiry. See how fast the e Cigarette store responds and how good the communication is.
You should also look at what kind of customer service options the e Cigarette store offers. Some of the most common forms of customer service include live chat, telephone, email and contact forms. Some stores may also be available through social media channels such as Twitter and Facebook. If they are on these sites it is worthwhile following them so that you can reach out through another channel if you need help. The time to evaluate customer service is before you have any issues, not once you have a problem and need to have it resolved.
Tip #4 Product Range
Lastly you should evaluate the e Cigarette stores product range. This includes electronic cigarette devices, starter kits, liquid nicotine cartridges and accessories. You want to be sure that they offer the products that you are looking for. A good electronic cigarette store will offer a complete starter kit which has everything that you need to begin using electronic cigarettes. You should also see if they offer separate accessories, as these can be useful either to augment or replace items in your starter kit. You should also look at the nicotine cartridges that are on offer. Liquid nicotine cartridges can be flavored in a wide range of tastes. This can included traditional flavors such as tobacco and menthol, but can also include more exotic and fruity flavors. You want to determine whether the e Cigarette store offers the kind of flavors that you are likely to want to taste. You should also check to see what nicotine flavors are included with the starter kit.
Another factor to consider is the range of nicotine strengths. Liquid nicotine cartridges can come is strengths ranging from zero nicotine through to ultra full strength. If you are a heavy smoker making the switch to electronic cigarettes then you want to make sure that there is a nicotine strength cartridge on offer that is going to meet your needs. Conversely if you are switching to electronic cigarettes to cut down on your nicotine intake then you will want to choose an electronic cigarette store which offers low strength or zero nicotine cartridges. Finally you should think about any additional accessories that you are likely to want for your electronic cigarette. This could include items such as a carry case, display cases, charging packs or a car charger.
Summary
Before selecting an electronic cigarette store to purchase from it is worthwhile spending some time doing your research. By looking at shipping & handling, warranties, guarantees, customer service and the product range you can be sure that you will have a good shopping experience. Time you spend researching before you buy can save you a lot of energy and money later on.
